Why Do Some Laundromats Still Not Accept Cards or Apps?

You would assume that every laundromat in the modern world would accept cards or have a smartphone app. Who still has a pocket full of coins, after all? Unbelievably, though, some locations still only accept cash. You're not alone if you've searched for a laundromat near me and arrived expecting to swipe your card or tap your phone. This traditional approach has certain justifications, and they're not always what you might anticipate.

The Cost of Upgrading Equipment

A big part of the issue is the cost. Laundry machines that accept cards or mobile payments aren’t cheap. Many laundromats operate on thin profit margins, and replacing all their machines or installing new systems can cost a lot upfront. The investment doesn’t always seem worth it, especially for small business owners trying to keep things afloat.

Technical Barriers and Maintenance

Card readers and app-based systems sound easy to use, but they come with their own headaches. Machines need stable internet connections, frequent software updates, and constant monitoring. If something goes wrong, the repair isn’t as simple as calling a local handyman. Laundromat owners may have to deal with third-party providers, long wait times, and high service fees.

Fear of Fees and Transactions

Many business owners worry about credit card transaction fees. Every swipe takes a small chunk of money away from the business. Over time, that adds up. Cash doesn’t have those hidden charges. For laundromats already operating on a tight budget, avoiding extra fees feels like a safer move.

Older Customer Base

Some laundromats have been serving the same neighborhoods for decades. Their customers are often long-time residents who are used to paying with coins or bills. For these regulars, using an app or even a card might feel unnecessary or confusing. In these cases, the owner might not see much reason to switch things up.

Dependence on Coin Revenue

Believe it or not, coins still play a big role in laundromat operations. Many machines are built to work with quarters, and changing that setup isn’t simple. Some laundromats even have change machines that bring in extra revenue by charging a small fee to turn bills into coins. That extra income might go away with a shift to digital payments.

Trust Issues with Digital Payments

There’s also a level of skepticism when it comes to card systems and mobile apps. Owners may be concerned about fraud, glitches, or hacking. In their view, sticking with cash means fewer chances for things to go wrong. They know exactly how much they’re bringing in, and there’s no waiting for payment to hit their account.

Licensing and Compliance Confusion

Getting set up for card or app payments isn't just about the machines. It involves working with banks, payment processors, and sometimes even getting special licenses. This can feel overwhelming or complicated for someone used to running a simple, no-frills business. Instead of dealing with the paperwork and compliance checks, they stick to what they know.

Lack of Demand in Certain Areas

Not all neighborhoods are the same. In some communities, people still prefer using cash. If the demand for card payments just isn’t there, a laundromat owner might not feel any urgency to make the change. They’re focused on serving their regulars, not keeping up with tech trends.

Concerns Over Machine Downtime

Tech-based machines can stop working without warning. If a card reader goes down, customers might not be able to wash their clothes at all. That’s a big risk. With coins, the machines work as long as they’re clean and functional. No need for tech support or software resets. Simplicity wins in many cases.

Cash is Still King for Some Owners

Some owners prefer cash because it gives them more control. There’s no delay in accessing their earnings, and they can manage their finances without relying on bank schedules or third-party payment processors. For those who grew up with coin-operated systems, it’s familiar, straightforward, and reliable.

Final Thought

While it might seem odd in a time when everything from coffee shops to vending machines accept cards and apps, some laundromats are holding onto cash-based systems for a reason. Whether it's cost, simplicity, or loyalty to a trusted method, the decision often reflects a practical business mindset. So next time you’re at a coin-only spot, you’ll know there’s more behind it than just being old-fashioned.